Section 01 Save your copies and purchase references
Download an available image or video you want to keep before requesting removal or reaching its normal deletion deadline. Deleted service records and media cannot be restored from those erased records. Removing app-user information may also erase task history and the associations connecting your device with earlier activity.
Files already saved to a device or shared with an independent recipient remain separate copies. A request to us does not remove those files from elsewhere. Use the relevant device or recipient's controls if you want them deleted too. Copies held by a processor on our behalf remain within the service deletion scope.
Keep an available order reference or receipt if a purchase needs further attention. You may contact support about an unresolved paid benefit before or alongside deletion, but doing so is not a condition of removal. A deletion request does not itself submit a refund request or automatically give up an available consumer remedy.
If an accepted purchase includes store-managed recurring charges, deal with its renewal separately through Google Play using the purchasing account. Uninstalling Sun Bloom or requesting data deletion does not itself instruct the store to stop those charges. The actual purchase conditions and store confirmation determine the action required for that arrangement.
You can raise deletion and a purchase issue in the same message. Explain both purposes so the app records and any necessary independent transaction records can be handled appropriately. No Sun Bloom login or store password is needed to start either enquiry.
Section 02 Request removal from Personal Settings
Open Sun Bloom and go to Personal Settings. Choose the account deletion option, read the confirmation information and follow the steps shown to confirm your request. The account wording refers to the app-user record and associated data; it does not mean a registered profile or login is required.
Sun Bloom is currently in development for Android, with Google Play availability coming soon. No public store download link is available yet. Email remains available for questions before release and whenever you cannot open the app or complete the deletion flow.
If the control is unclear or does not work for you, explain the issue to support. You can use the email route directly without first resolving the app-access problem, reinstalling the app or completing an in-app attempt. Both routes concern the removal described on this page.
Your Google account is separate from Sun Bloom's app-user information. This process does not close that account or delete records Google independently holds for transactions or other obligations. Google's own notices and controls describe how those records are handled.
Section 03 Make the request directly by email
Write to feedback@sun-bloom.app, using a subject such as “Sun Bloom data deletion”, and say that you want your app-user record and associated personal information removed. Email is an independent route. It works without a Sun Bloom registration, sign-in, reinstallation or a previous in-app request.
Include a useful app-user reference, generation reference or relevant Google Play order reference if available. If you no longer have an identifier, describe what details remain so we can consider a proportionate way to locate the records. You do not need to guess an identifier or provide a registered Sun Bloom email address.
We ask only for information reasonably needed to identify the relevant data and verify your authority to request removal. Limited further verification may be needed to protect another person's information. Where a reference is missing, the discussion should focus on a suitable alternative rather than collecting unrelated personal material.
Do not attach Google credentials, authentication codes, full payment details or unnecessary identity documents. A creative file is not required merely to ask for deletion. Explain the request first so that any further information sought has a clear and proportionate purpose.
You may use the same contact address for other privacy rights or a concern about a particular item of information. State those additional matters if they are relevant. The Privacy Policy explains the rights, response requirements and complaint routes that may apply.
The request form below prepares that email for you. Choose what should be removed, add any reference you have and press the button: your own email app opens with a message addressed to feedback@sun-bloom.app. Review it and send it from there. Our support team handles a deletion request as soon as it is seen. We expect to complete it within 30 days; in exceptional circumstances it may take longer, and we will tell you if that happens.
Section 04 The information and systems covered
Once appropriately verified, a deletion request covers your app-user record, associated personal information and all information belonging to your creations. Removal applies across systems we control and processors acting for us, including the necessary instructions to those processors. It reaches more than the finished media displayed in the app.
The creation scope includes prompts, source material, input and output images or videos, parameters, settings, template selections, task records and identifiers, status, timestamps, metadata, links, associations, previews, thumbnails and every copy. That same information remains in scope when placed in logs, support messages or attachments, content reports, caches or backups.
Independently of a request, every creation and all its associated information are deleted within 36 hours from the beginning of its input upload, or from prompt submission when there is no upload. The output has the original request's deadline. Generation completion, copying or an internal transfer never restarts it.
Routine deletion does not wait for a support reply, verification of a separate request or resolution of a payment or safety case. A retry within the request or the addition of creative information to another record does not extend retention. Any independent record remaining after the deadline must no longer contain creation details or associations.
The exported copies and independently held Google records described earlier have separate handling. That distinction does not exempt copies held for us by a processor. All controlled and processor-held creation information, including backups, must meet the original deadline.
Section 05 Independent records and the outcome of a request
Some independent records may need to remain for accounting, tax, a payment dispute, security, fraud prevention, a legal claim or another applicable obligation. We limit their content, use, access and retention to the purpose that justifies keeping them. They cannot retain creation content, metadata, task details or links and associations after the creation deadline.
A retained record cannot be used to continue ordinary use of an app-user record that should have been erased. Independent installation-source attribution records are addressed in the Privacy Policy and do not contain creation data. No retained user information is used for AI training, regardless of its other necessary purpose.
Non-creation information temporarily remaining in a protected backup is isolated from ordinary use and removed through the applicable deletion process. If the backup is restored, deletion must be reapplied so that removed information does not return to active use. Creation information in a backup remains subject to the same 36-hour maximum as the original record.
We explain necessary verification and tell you about any relevant retention exception. Our support team handles a deletion request as soon as it is seen. We expect to complete it within 30 days; in exceptional circumstances it may take longer, and we will tell you if that happens. Where applicable law sets a shorter period, we follow it. If full removal cannot be completed, we explain why and the options available. You can ask about what was found, removed or retained for a distinct lawful purpose and exercise further applicable privacy rights.
Streamlyne LLC provides this process for Sun Bloom. Follow up through feedback@sun-bloom.app, referring to the earlier correspondence where available. An unresolved purchase question does not block a privacy request, and requesting assistance does not enrol you in unrelated marketing.