Section 01 Contact the team
Use feedback@sun-bloom.app for questions about Sun Bloom. Put the subject of the enquiry in the email title, then explain what happened, what you expected and the help you need. Include a useful app-user, task or order reference if one is available. There is no Sun Bloom registration or login requirement for contacting us.
The Android app is coming soon and has no public Google Play download link yet. Its features are image-to-video, video templates, AI images and image templates. Purchase prices and conditions are provided with any actual in-app offer; this website does not display prices, accept payments or receive uploads of personal material. The deletion page has a request form that prepares an email in your own email app; the website itself does not send or store it.
The original website illustrations are visual concepts created for this site. They are not screenshots, available in-app templates or results produced by Sun Bloom. If your question concerns an app problem, explain the behaviour you encountered rather than treating the concept artwork as evidence of that feature's output.
Describe real support and purchase matters accurately using the information you have, and say when something is unknown. This does not require creative prompts or fictional pictures to represent real events. Never send passwords, authentication codes, full payment-card details or unrelated identity documents.
For a follow-up, keep the earlier correspondence together and identify what remains unresolved. This helps explain the history without repeatedly sending private attachments. A practical support conversation does not automatically sign you up for unrelated marketing communications.
Section 02 Report harmful content or a rights concern
On a creation's detail page, use the report option to submit a concern without leaving Sun Bloom. Email provides another route, including when the app is inaccessible. You may raise harmful content, copyright, privacy, someone else's likeness or another rights issue through these channels.
Explain the concern and provide an available generation reference or other limited information that helps locate it. If you report use of your work or likeness, describe your connection to that material and the right you believe is affected. A report does not require forwarding illegal content or unnecessary private, intimate or identifying details.
We review reports to investigate the issue and decide on appropriate action. The Terms prohibit child exploitation, non-consensual intimate content, deceptive impersonation, threats and other harmful or unlawful uses. We may ask for the minimum additional information needed to assess a report; an allegation alone is not conclusive proof of wrongdoing.
You can also explain why you believe a restriction or decision is mistaken, referring to the earlier matter where possible. Relevant information can help that review without recreating a collection of private files. Reports inform safety and moderation while remaining subject to the service's data limits.
Creative material, task references, metadata and associations in a report keep their original creation deadline. An independent record of handling the matter cannot retain those details after that deadline. Content reports and support communications are not sent to Adjust and are not used for AI training.
Section 03 Help us understand a technical fault
Useful details include the device model, Android version, app version, approximate time and any error text. Identify whether you were using image-to-video, a video template, AI images or an image template. Describe the steps just before the issue and provide an available task reference if it helps identify the request.
Explain the expected and actual behaviour, including where the process stopped or changed. If you do not know an identifier or exact time, say so. A focused description can be more useful than a complete device history or unrelated files, particularly when the original creative information has already been removed.
A cropped screenshot can help show an error. Remove unrelated personal information before sending it. Do not resend a sensitive source image or video unless its relevance has been explained and it is necessary for the issue; many enquiries can begin with the error text and a description.
Any creation information in support messages, references or attachments still has the same 36-hour deadline from upload start, or prompt submission without an upload. This includes source and output media, settings, task information, metadata and associations. Sending a new message or copy does not start another period.
After removal we may be unable to inspect the original creation or retrieve its result. A necessary independent support record must be separated from that creation's content and links by the deadline. It may help us understand a general fault without preserving the work that originally revealed it.
Section 04 Transactions, deletion and privacy rights
For a purchase issue, provide an available Google Play order ID, date and description of the charge or missing benefit. A relevant receipt may help when unrelated details are removed. We do not need your store password or full banking information. The purchase policy explains store review, approved refunds and the corresponding service adjustments.
You can delete app-user information through Personal Settings, the request form on the deletion page or independently by email. Our support team handles a deletion request as soon as it is seen. We expect to complete it within 30 days; in exceptional circumstances it may take longer, and we will tell you if that happens. Email is available without a login, app access, reinstallation or an earlier in-app attempt. If you lack a reference, explain what information is available so proportionate identification and verification can be considered.
For another privacy request, identify the information or right involved, such as access, correction, deletion, restriction, objection or a complaint. The Privacy Policy explains the rights that may apply and the available review routes. Verification should relate to locating the records and protecting the person concerned.
A purchase enquiry and a deletion request can proceed together. Deletion is not an automatic refund request, and a payment issue does not justify keeping creation information beyond its original deadline. If the accepted purchase includes recurring charges, managing that arrangement through the store is another separate action described in the purchase policy.
Keep an available order or correspondence reference for future contact, without assuming that the associated creation remains stored. Necessary independent records have their own limited purposes. They cannot retain the creative content, metadata or links that must be removed under the creation deadline.
Section 05 Who is responsible and how to follow up
Sun Bloom is operated by Streamlyne LLC. Our postal address is 2054 E Buckingham Way, Sandy - 84093-1632, United States. The official website is https://sun-bloom.app. Use feedback@sun-bloom.app for product, payment, content and privacy matters so we can direct the question appropriately.
When a response leaves a point unresolved, refer to the earlier exchange and explain what still needs attention. Provide relevant new information rather than resending unnecessary private files. An earlier contact address or conversation is not evidence of a registered Sun Bloom account.
Independent correspondence may be needed to resolve a question, document a response, handle a dispute or meet another justified purpose described in the Privacy Policy. That purpose does not preserve creation information: its content, task details, metadata and associations must leave support systems, processors, logs, caches and backups by the original deadline.
All user information remains excluded from AI training, including any necessary retained support record. Support handling is also separate from Adjust's limited installation-source purpose. Asking for help does not grant unrelated rights in private material or authorise a different use of the creative content.
You can use an applicable store review, privacy authority or other lawful complaint route. Contacting us does not suspend legal deadlines or require surrendering an available remedy elsewhere. Independent services retain their own responsibilities for the parts of a matter they control, while we remain responsible for handling carried out by us or on our behalf.